PROFILE SUMMARY
Service Now Developer with 7+ years of experience, I excel in creating Service Catalogs, scripting solutions, and managing integrations. Proven track record in implementing end-to-end projects, delivering robust solutions, and navigating complexities effectively.
PROFESSIONAL EXPERIENCE
Senior Consultant
Deloitte | Jan 2022 - Present- Leads HR Service Delivery (HRSD) implementations using ServiceNow
- Deploys Virtual Agent and sets up Live Chat, integrating with platforms like Microsoft Teams
- Expertise in Natural Language Understanding (NLU) across multiple languages
- Manages third-party integrations, custom configurations, and AI features like ChatGPT integration
- Conducts client design sessions and testing processes
- Executes Go-Live implementations for seamless transitions
Consultant
Ernst & Young Global Delivery Services | Nov 2019 - Dec 2021- Extensive experience in ServiceNow implementations, particularly focused on HR processes
- Specializes in onboarding/offboarding workflows
- Developed custom portals and integrated e-Signature solutions
- Proficient in system integrations using REST APIs and inbound web services
- Experience in asset management within ServiceNow
- Integrated SCCM (System Center Configuration Manager) with ServiceNow
Software Developer
Cognizant Technology Solutions | Aug 2018 - Oct 2019- Significant contributions in ServiceNow development for clients in the UK and the US
- Implemented and customized modules like Knowledge Management and Incident Management
- Specialized in intricate configurations including User Criteria and ACLs
- Facilitated Email Integration and captured Survey Responses
- Crafted elaborate catalogs within ServiceNow
- Implemented Change and Risk Management processes
- Provided training for new team members and guidance on Incident Management to junior colleagues
- Successfully led production deployments, ensuring seamless operational transitions
Senior Analyst
HCL Technologies | Aug 2016 - Aug 2018- Customized the Knowledge Management module to align with specific organizational needs
- Implemented intricate customizations for the Incident Management module
- Established email integration using Inbound Email Actions in ServiceNow
- Excelled in log analysis to troubleshoot issues and improve system performance
- Defined ACLs (Access Control Lists) to manage permissions effectively
- Conducted database schema modifications to enhance data structure
Ritika
Service Now Developer
Experience: 7 Years
TECHNICAL SKILLS
ServiceNow ITSM HRSD REST APIs Javascript Incident Management Change ManagementEDUCATION
Bachelors of Technology (Dr APJ Abdul Kalam Technical University) - 2016
CERTIFICATIONS
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – HAM
- ServiceNow Certified Implementation Specialist – HRSD
- ServiceNow ITSM Suite Certified
