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PROFILE SUMMARY

Service Now Developer with 7+ years of experience, I excel in creating Service Catalogs, scripting solutions, and managing integrations. Proven track record in implementing end-to-end projects, delivering robust solutions, and navigating complexities effectively.

PROFESSIONAL EXPERIENCE

Senior Consultant

Deloitte | Jan  2022- Present
  1. Leads HR Service Delivery (HRSD) implementations using ServiceNow
  2. Deploys Virtual Agent and sets up Live Chat, integrating with platforms like Microsoft Teams
  3. Expertise in Natural Language Understanding (NLU) across multiple languages
  4. Manages third-party integrations, custom configurations, and AI features like ChatGPT integration
  5. Conducts client design sessions and testing processes
  6. Executes Go-Live implementations for seamless transitions

Consultant

Ernst & Young Global Delivery Services | Nov  2019- Nov 2021
  1. Extensive experience in ServiceNow implementations, particularly focused on HR processes
  2. Specializes in onboarding/offboarding workflows
  3. Developed custom portals and integrated e-Signature solutions
  4. Proficient in system integrations using REST APIs and inbound web services
  5. Experience in asset management within ServiceNow
  6. Integrated SCCM (System Center Configuration Manager) with ServiceNow

Software Developer

Cognizant Technology Solutions | Aug  2018- Aug 2019
  1. Significant contributions in ServiceNow development for clients in the UK and the US
  2. Implemented and customized modules like Knowledge Management and Incident Management
  3. Specialized in intricate configurations including User Criteria and ACLs
  4. Facilitated Email Integration and captured Survey Responses
  5. Crafted elaborate catalogs within ServiceNow
  6. Implemented Change and Risk Management processes
  7. Provided training for new team members and guidance on Incident Management to junior colleagues
  8. Successfully led production deployments, ensuring seamless operational transitions

Senior Analyst

HCL Technologies | Aug  2016- Aug 2018
  1. Customized the Knowledge Management module to align with specific organizational needs
  2. Implemented intricate customizations for the Incident Management module
  3. Established email integration using Inbound Email Actions in ServiceNow
  4. Excelled in log analysis to troubleshoot issues and improve system performance
  5. Defined ACLs (Access Control Lists) to manage permissions effectively
  6. Conducted database schema modifications to enhance data structure
Ritika - Service Now Developer with 7 years of experience in ServiceNow

Ritika

Service Now Developer

Experience: 7 Years

TECHNICAL SKILLS

ServiceNow ITSM HRSD REST APIs Javascript Incident Management Change Management

EDUCATION

Bachelors of Technology (Dr APJ Abdul Kalam Technical University) - 2016

CERTIFICATIONS

  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist – HAM
  • ServiceNow Certified Implementation Specialist – HRSD
  • ServiceNow ITSM Suite Certified