PROFILE SUMMARY
ServiceNow Tech Lead with 8+ years of experience in JavaScript, ServiceNow admin, ServiceNow integration, ITSM, CMDB, HRSD, Service Catalog.
PROFESSIONAL EXPERIENCE
Technical Lead
Client: Technology & Consulting MNC | Feb 2022 - PresentResponsibilities:
- Led integration, team management, custom solutions, and demos. Specialized in workflow design and chat integration.
- Designed portals, workflows, and modules, ensuring business requirements were met. Also worked on UI and training.
Environment: ServiceNow, ITSM, CSM, CMDB, HTML5, CSS3, JavaScript, ServiceNow Script, development modules, Integration and Automation, Data Security
Technical Lead
Client: HR Consulting Company | Mar 2021 - Feb 2022Responsibilities:
- Led multiple calls, documented processes, and created HR services with automated workflows.
- Customized portals, conducted user acceptance tests, and provided demos for enhancements and customizations.
Environment:ServiceNow, ITSM, CSM, Glide Record, Glide Query, Glide System, Glide Session, Workflows
Senior Consultant
Client: IT Service Management Company | Mar 2020 - Feb 2021Responsibilities:
- Led workshops, gathered requirements, and implemented process enhancements, including surveys and catalog flows.
- Developed and modified catalog items, supported UAT, and provided user demos and documentation. Managed code deployment and data import.
Environment: ServiceNow, ITSM, CSM, Business Rules, Script Includes, Client Scripts, Scheduled Jobs, Service Portal, UI Policies, UI Actions
ServiceNow Developer
Client: Multiple Clients | Dec 2015 - Mar 2020Environment: ServiceNow, AR server, LDAP, BMC, Web Services, RCA, C-sat, ITSM, CSM, Business Rules, Script Includes, SLA, ACL, UI policies, UI actions, client scripts
Tushar Sharma
ServiceNow Technical Lead
Experience: 8 Years
TECHNICAL SKILLS
JavaScript ServiceNow admin ServiceNow integration ITSM CMDB Service Portal HRSD Service Request Management Service CatalogEDUCATION
MCA (Sinhgad Institute of Management) - 2015
