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Tushar Sharma

PROFILE SUMMARY

ServiceNow Tech Lead with 8+ years of experience in JavaScript, ServiceNow admin, ServiceNow integration, ITSM, CMDB, HRSD, Service Catalog.

PROFESSIONAL EXPERIENCE

Technical Lead

Client: Technology & Consulting MNC | Feb  2022- Present
Responsibilities:
  • Led integration, team management, custom solutions, and demos. Specialized in workflow design and chat integration.
  • Designed portals, workflows, and modules, ensuring business requirements were met. Also worked on UI and training.
Environment: ServiceNow, ITSM, CSM, CMDB, HTML5, CSS3, JavaScript, ServiceNow Script, development modules, Integration and Automation, Data Security

Technical Lead

Client: HR Consulting Company | Mar  2021- Mar 2022
Responsibilities: 
  • Led multiple calls, documented processes, and created HR services with automated workflows.
  • Customized portals, conducted user acceptance tests, and provided demos for enhancements and customizations.
Environment:ServiceNow, ITSM, CSM, Glide Record, Glide Query, Glide System, Glide Session, Workflows

Senior Consultant

Client: IT Service Management Company | Mar  2020- Mar 2021
Responsibilities:
  • Led workshops, gathered requirements, and implemented process enhancements, including surveys and catalog flows.
  • Developed and modified catalog items, supported UAT, and provided user demos and documentation. Managed code deployment and data import.
Environment: ServiceNow, ITSM, CSM, Business Rules, Script Includes, Client Scripts, Scheduled Jobs, Service Portal, UI Policies, UI Actions

ServiceNow Developer

Client: Multiple Clients | Dec  2015- Dec 2020

Environment: ServiceNow, AR server, LDAP, BMC, Web Services, RCA, C-sat, ITSM, CSM, Business Rules, Script Includes, SLA, ACL, UI policies, UI actions, client scripts

Tushar Sharma - ServiceNow Technical Lead with 8+ years of experience in ServiceNow and BMC Remedy.

Tushar Sharma

ServiceNow Technical Lead

Experience: 8 Years

TECHNICAL SKILLS

JavaScript ServiceNow admin ServiceNow integration ITSM CMDB Service Portal HRSD Service Request Management Service Catalog

EDUCATION

MCA (Sinhgad Institute of Management) - 2015

CERTIFICATIONS