AS
Anmol Saraswat
ServiceNow Specialist
6.8+ Years Experience • ITSM • ITOM • CMDB • Discovery
● Senior ServiceNow Talent
Experience
6.8+ Years
Current Role
Senior ServiceNow Specialist
Core Focus
ITOM / CMDB / Discovery
Certifications
10 ServiceNow Credentials
Professional Summary
- ServiceNow Consultant with 6.8+ years of hands-on experience in ServiceNow implementations, including end-to-end configuration and customization across ITSM and ITOM modules.
- Demonstrated expertise working with multiple ServiceNow products such as ITSM, Discovery, Service Mapping, and CMDB, delivering scalable and high-performing solutions aligned with business objectives.
- Proficient in ServiceNow platform development, including client-side and server-side scripting (JavaScript, Glide API), Flow Designer, data imports, transform maps, and implementing robust ACLs to ensure data security and governance.
- Strong experience in maintaining an accurate and reliable CMDB, integrating monitoring tools for Event Management, and enabling automated Discovery and Service Mapping to improve service visibility and operational efficiency.
- Adept at delivering enterprise-grade solutions in cloud environments, optimizing processes, and driving automation initiatives to enhance service quality and performance.
- Experienced in working within Agile/Scrum frameworks, collaborating with cross-functional teams, and contributing to successful project delivery across global engagements.
Work History
DXC Technology
Senior ServiceNow Specialist
Feb 2025 – Present
- Implementing ServiceNow solutions with hands-on configuration across modules, including ITSM, Discovery, and Service Mapping.
- Supporting IT Operations Management (ITOM) initiatives including Discovery, Service Mapping, CMDB normalization, and Event Management.
- Creating and scheduling Discovery for on-premise infrastructure and cloud environments (AWS and Azure), including MID Server configuration and installation.
- Building and maintaining service maps for applications and web services using tag-based and top-down approaches.
- Implementing Event Management by integrating monitoring tools, configuring Event and Alert Rules, and mapping alerts to CMDB CI records.
- Improving CMDB health by ensuring data completeness, accuracy, and compliance with normalization standards.
Veracity Consulting
ServiceNow Technical Consultant
Jul 2024 – Feb 2025
- Developed and customized ServiceNow modules including ITSM, ITOM, CMDB, and Service Graph Connectors based on project requirements.
- Integrated third-party and monitoring tools with ServiceNow using REST APIs and Import Set APIs to enable seamless data exchange.
- Implemented and enhanced Event Management by configuring connectors, creating event rules, and generating alerts to drive proactive incident resolution.
- Supported the implementation of Service Graph Connectors for ingestion of high-fidelity data from various external sources into CMDB.
RGP Asia Pacific
ServiceNow Consultant
Aug 2023 – Jul 2024
- Configured and deployed both on-premise and cloud discovery solutions; installed, configured, and resolved issues related to MID Servers and discovery probes.
- Created and maintained Service Maps for multiple application services to support business service visibility and impact analysis.
- Implemented and configured the CMDB Health Dashboard to monitor and improve data quality, completeness, and compliance.
- Led the integration and configuration of Event Management, including alert correlation, event rules, and connector configuration for third-party monitoring tools.
Advance Solutions Corp.
ServiceNow Developer
Aug 2021 – Aug 2023
- Delivered end-to-end implementation of ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, from project initiation to go-live.
- Conducted discovery of approximately 10,000 Configuration Items (CIs) across hybrid infrastructure environments.
- Performed cloud discovery for AWS and Azure environments using service account-based authentication, and configured schedules for Kubernetes and OpenShift clusters using serverless discovery.
- Integrated ServiceNow CMDB with third-party tools such as Flexera, Tenable, Intune, SCCM, and JAMF using out-of-the-box connectors and APIs to ensure comprehensive CI population.
- Implemented and configured Event Management, including event rules, alert rules, and incident creation for proactive monitoring and response.
Bharti Airtel
ServiceNow Developer
Nov 2018 – May 2021
- Developed and maintained ITSM, ITOM, and HAM modules within the ServiceNow platform for enterprise-level clients.
- Implemented and managed Discovery schedules for both on-premises infrastructure and cloud environments such as AWS and Azure.
- Maintained and normalized asset data; implemented asset tracking strategies, transfer orders, stock rules, and lifecycle workflows within the Hardware Asset Management (HAM) module.
- Created Maintenance Rules and Event Rules in Event Management to suppress duplicate incidents and noise, improving alert accuracy and operational efficiency.
Skillsets
ServiceNow ITOM
ServiceNow ITSM
CMDB
Discovery
Service Mapping
Event Management
Hardware Asset Management
CSDM
Service Graph Connectors
Flow Designer
Integration Hub
REST / SOAP APIs
MID Server
Import Sets
Transform Maps
AWS & Azure Discovery
Kubernetes / OpenShift Discovery
JavaScript
Glide API
HTML
CSS
ACLs
Business Rules
Client Scripts
Script Includes
Agile / Scrum
Applications & Tools
ServiceNow Platform
ServiceNow Development
ServiceNow ITSM
ITOM
CMDB
HAM (Hardware Asset Management)
Event Management
IT Service Management
Incident Management
Problem Management
Change Management
Web Technologies
HTML
CSS
JavaScript
Platform & Integration
Glide API
Flow Designer
Integration Hub
REST / SOAP APIs
Import Sets
Transform Maps
MID Server
ACLs
Certifications
- Certified System Administrator (CSA)
- Certified Implementation Specialist – CSM
- Certified Implementation Specialist – CMDB & CSDM Data Foundation
- Certified Implementation Specialist – Service Mapping
- Certified Implementation Specialist – Hardware Asset Management
- Certified Implementation Specialist – Discovery
- Micro-certifications: CMDB Health, Configure the CMDB, Flow Designer, Virtual Agent
Notable Achievements
- Discovered approximately 10,000 Configuration Items across hybrid infrastructure at Advance Solutions, including AWS and Azure cloud discovery and Kubernetes and OpenShift using serverless discovery.
- Delivered end-to-end ServiceNow ITOM implementations covering Discovery, Service Mapping, and Event Management, from project initiation to go-live.
- Integrated the ServiceNow CMDB with Flexera, Tenable, Intune, SCCM, and JAMF using out-of-the-box connectors and APIs for comprehensive CI population.
- Improved CMDB health with the Health Dashboard, CI de-duplication, and alignment to the Common Service Data Model (CSDM).
- Reduced alert noise at Bharti Airtel by building Maintenance Rules and Event Rules that suppress duplicate incidents.
- Holds 10 ServiceNow credentials, including Implementation Specialist certifications in CSM, CMDB & CSDM, Service Mapping, HAM, and Discovery.
Education
B.Tech
Jaypee Institute of Information Technology, Noida • 2019