PROFILE SUMMARY
Salesforce Lead with 13.5 years of expertise in CRM, Salesforce Clouds, and telecom solutions. Skilled in Apex, Java, Oracle, with global client engagement across multiple regions.
PROFESSIONAL EXPERIENCE
Senior Technical Specialist
HCL Technology | Oct 2020- Present
- Led Salesforce/Cloudsense implementation for Telstra (Australia), focusing on Order Types, Multi-profile billings, and Milestone billing.
- Developed solutions on Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and CloudSense.
- Oversaw SFDC enhancements including Apex classes, triggers, flows, and custom permissions.
- Managed integration development from SFDC to external systems for La-Times (US), focusing on Marketing Cloud and Service Cloud features.
Senior Salesforce Consultant
Infosys Limited | Jan 2018- Jan 2020
- Led E2E OSS/BSS design for British Telecom’s Open Reach FTTP L2C Journey, improving system health and resolving process gaps.
- Designed Salesforce E2E solutions and interfaces for Telstra Australia, integrating Salesforce with Amdocs and other systems.
- Provided OSS/BSS design and implementation for British Telecom and Telstra projects
Senior Solution Integrator
Ericsson India Global Services Pvt. Ltd | Oct 2010- Oct 2018
- Led data migration and implementation projects for Ericsson’s Granite and EAI systems in various global locations.
- Spearheaded automation and data migration for FTTX/GPON/COPPER/HFC technologies and developed custom solutions for clients in France, Dubai, and Algeria.
- Received the "Rock Star Award" for technical consultancy in Telcordia-Granite projects.
Nikhil
Salesforce Tech Lead/Architect
Experience: 13 Years
TECHNICAL SKILLS
Salesforce/Cloudsense EAI Telcordia–Granite EOC Apex Java/J2EE PL/SQL Shell Scripting SOQL Web Logic Application Server 10.3 Apache Tomcat Server 6 Oracle 10g 11g 12c Salesforce DBEDUCATION
• B.Tech. (Computer Science Engineering) (Uttar Pradesh Technical University (UPTU)) - 2010
CERTIFICATIONS
- Salesforce CPQ Specialist
- Salesforce Administrator Certification
- Telcordia Granite Certified
- EAI 16.1 Training (US)
- Oracle SQL Expert Certificate
- TM Forum Certificate for eTOM
