PROFILE SUMMARY
Salesforce Architect with 8 years' experience, 11x certified, skilled in Apex, LWC, and Salesforce automation. Architected solutions for 7 projects, optimizing processes and revenue.
PROFESSIONAL EXPERIENCE
Senior Consultant
Deloitte Digital | Jul 2022 - Present- Designed and implemented Salesforce Sales and Community Clouds for automotive dealers, reducing turnaround time by 40% and increasing dealer satisfaction by 60%.
- Architected a custom auction sales platform showcased at Dreamforce 2022, boosting client revenue by 50%.
- Led the complete Salesforce implementation, including system design, security, integrations, and data modeling.
- Mentored four junior developers, improving code quality by 50% and reducing bug-related escalations by 60%.
- Served as the primary contact for production issues and oversaw technical documentation.
Senior Consultant
PricewaterhouseCoopers | Mar 2020 - Jun 2022- Orchestrated Salesforce Sales Cloud implementation for a Middle Eastern oil company, improving order management and user adoption by 60%.
- Implemented Salesforce-SAP integration, reducing data errors by 90% and enhancing data accuracy.
- Led Salesforce Sales and Service Cloud implementation for an Indian steel giant, increasing sales productivity by 35% and reducing case turnaround time by 30%.
- Earned client appreciation for implementing Single Sign-On with Google, reducing login-related support tickets by 40% and increasing user adoption by 50%.
Salesforce Developer
Cognizant Technology Solutions | Sep 2018 - Feb 2020- Implemented Salesforce solutions for a premier financial institution, increasing customer engagement by 45% and loan disbursement rates by 40%.
- Developed seamless integrations using Aura and Apex, reducing loan processing time by 30%.
- Integrated SMS functionality, reducing inquiry calls by 50% and increasing application completion rates by 40%.
Software Engineer
Thinksys Software Pvt Ltd | Aug 2015 - Sep 2018- Delivered Salesforce implementations for a US-based greeting cards company, contributing to $1.3 million in revenue and improving customer retention by 30%.
- Utilized core coding and out-of-the-box tools, reducing development time by 40% and enhancing system efficiency.
- Collaborated with cross-functional teams, increasing user satisfaction by 30% and achieving 90% on-time project delivery.
Shiraz
Sr. Salesforce Architect
Experience: 8 Years
TECHNICAL SKILLS
Apex Triggers Visualforce Lightning Web Components JavaScript HTML CSS : Sales Cloud Service Cloud Experience Cloud B2B Commerce Cloud Workflows Process Builder Lightning FlowsEDUCATION
Bachelor of Technology in Electrical and Electroni (College of Engineering Roorkee) - 2014
CERTIFICATIONS
- Salesforce Platform Developer I & II
- JavaScript Developer I
- Salesforce Certified Administrator
- Sales Cloud Consultant
- Experience Cloud Consultant
- Platform App Builder
