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PROFILE SUMMARY

Salesforce developer with 10+ years in IT, specializing in Salesforce CRM (Sales Cloud, Service Cloud, Health Cloud). Technical Architect with Salesforce certifications, skilled in leadership, teamwork, and enhancing data visibility and integration.

PROFESSIONAL EXPERIENCE

Technical Architect

Accenture | May  2022- May 2024
  1. Enhanced CRM for multiple business units within a shared org in Health Cloud project
  2. Developed Lightning Components (LWC), AURA Components, Apex Classes, Batch Classes, and Triggers
  3. Integrated with REST API for Legacy system data search
  4. Provided technical approval on requirements and their technical approach
  5. Reviewed implementation
  6. Created Flows, Permission Sets, Profiles, Page Layouts, Objects, Fields, Duplicate rules, and Reports for automation
  7. Managed documentation and obtained stakeholder approvals
  8. Facilitated Sprint, Demo, and Deployment planning
  9. Acted as a liaison between customers and developers for issue resolution

Technical Architect

Tata Consultancy Services | Jul  2019- Jul 2022

  1. This Service Cloud project spans multiple regions, utilizing all features and additional enhancements.
  2. Developed Visual force pages, Lightning Components, Apex classes, and implemented Email-To- Case and Chat features.
  3. Utilized Entitlements, Milestones, and automation through Workflow rules, Escalation rules, Permission sets, Profiles, Page layouts, Flows, and Process Builder.
  4. Managed documentation and served as a liaison between customers and developers

Senior Salesforce developer

Fiserv India Pvt. Ltd | May  2018- May 2019
  1. Designed, developed, and tested Salesforce code including Visualforce Pages, Apex classes, Batch Classes, Triggers, and test classes
  2. Implemented Email-to-Case and configured Workflow Rules, Process Builder, Escalation Rules, Permission Sets, Profiles, Page Layouts, and Flows
  3. Performed data migration and supported post-production issues
  4. Used JIRA for issue tracking and participated in Scrum ceremonies
  5. Developed test cases and addressed critical defects
  6. Created controller classes, wrapper classes, and Visualforce pages

Salesforce developer / Salesforce Admin

Various Projects | Jan  2014- Jan 2018
  1. Designed, developed, unit tested, and reviewed Salesforce code
  2. Integrated Salesforce with REST APIs and implemented Email-to-Case
  3. Performed data migration and maintained JIRA
  4. Participated in various Scrum ceremonies
  5. Created Visualforce pages, Apex classes, batch classes, and triggers
  6. Configured workflow rules, process builder, escalation rules, permission sets, profiles, and page layouts
  7. Customized and developed applications
  8. Conducted root-cause analysis and participated in knowledge-sharing sessions
  9. Provided technical support to clients
Rajan - Salesforce developer with 10 years of experience in Salesforce

Rajan

Salesforce developer

Experience: 10 Years

TECHNICAL SKILLS

Salesforce Lightning Components (LWC) AURA Components Apex Classes Batch Classes and Triggers REST API Visual force pages Lightning Components Apex classes

EDUCATION

B.Tech (Lovely Professional University) - 2013

CERTIFICATIONS

  • Platform Developer 1
  • Platform Developer 2
  • Service Cloud Consultant
  • Sales Cloud Consultant