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Naveen Singh

ServiceNow Developer (ITSM / CMDB)

4+ Years ServiceNow Experience • ITSM • CMDB • HAM / SAM • Flow Designer
● Senior ServiceNow Talent
Experience 4+ Years (ServiceNow)
Current Role ServiceNow Developer (ITSM / CMDB)
Core Focus ITSM / CMDB / Asset Management
Certifications CSA / PRINCE2
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Professional Summary

  • Results-oriented and versatile ServiceNow Developer with strong experience in ITSM and CMDB modules, possessing extensive expertise in designing, developing, and implementing scalable ServiceNow solutions aligned with ITIL best practices.
  • Skilled in configuring and customizing Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, Asset Management, and CMDB processes to streamline enterprise IT operations and improve service delivery.
  • Proven experience in CMDB administration, data modeling, CI relationship mapping, Discovery integration, data reconciliation, and ensuring CMDB data integrity and compliance through reporting, audits, and data comparison activities.
  • Strong knowledge of Hardware Asset Management (HAM) and Software Asset Management (SAM), including lifecycle management, asset tracking, software compliance, and optimization of IT assets across enterprise environments.
  • Hands-on expertise in developing ServiceNow workflows, Flow Designer automations, business rules, client scripts, UI policies, UI actions, catalog items, record producers, and custom applications to enhance operational efficiency and user experience.
  • Experienced in integrating ServiceNow with third-party applications and enterprise systems using REST/SOAP APIs, MID Server, and integration frameworks.

Work History

CAE Simulation Technology Pvt Ltd

ServiceNow Developer (ITSM / CMDB)
Apr 2023 – Present
  • Working on end-to-end implementation and enhancement of ServiceNow ITSM and CMDB modules to streamline IT service operations and improve asset visibility across the organization.
  • Conducting CMDB health checks, reconciliation, audits, and data validation activities to improve CMDB accuracy, completeness, and compliance with ITIL standards.
  • Implementing CMDB governance policies, reconciliation rules, identification rules, and automated discovery validation processes to enforce configuration management standards.
  • Designing and configuring Flow Designer workflows, business rules, client scripts, UI policies, and notifications to automate ITSM processes and reduce manual efforts.
  • Managing Hardware Asset Management (HAM) and Software Asset Management (SAM) lifecycle processes including procurement, asset allocation, provisioning, tracking, compliance monitoring, and retirement activities.
  • Leading data migration activities from BMC to ServiceNow, ensuring seamless transition of IT asset and configuration data while maintaining data integrity, accuracy, and consistency.

Experian PLC

ServiceNow Developer
Mar 2022 – Aug 2022
  • Managed CMDB (Configuration Management Database) development and administration activities, ensuring accurate tracking and maintenance of Configuration Items (CIs) across the IT infrastructure.
  • Configured and maintained CMDB class structures, CI relationships, identification rules, reconciliation rules, and data normalization processes within the ServiceNow platform.
  • Managed import sets, transform maps, and data loads for CMDB population from multiple data sources, ensuring data quality, consistency, and integrity.
  • Implemented hardware asset management processes including procurement, provisioning, lifecycle tracking, maintenance, and retirement of IT assets using ServiceNow Asset Management capabilities.

DXC Technologies

Technical Support
Mar 2021 – Mar 2022
  • Utilized the ServiceNow ITSM platform to log, track, and manage incidents, service requests, and change requests while ensuring adherence to ITIL best practices.
  • Facilitated onboarding activities for DXC French clients by coordinating user account creation, access provisioning, and allocation of IT resources through ServiceNow workflows.
  • Assisted in the deployment and configuration of IT assets for new users, including computers, software licenses, peripherals, and hardware devices, while maintaining accurate CMDB records.

HCL Technology

Analyst
Jul 2020 – Feb 2021
  • Utilized the ServiceNow ITSM suite to log, monitor, prioritize, and manage incidents, ensuring timely resolution and minimizing disruption to business operations.
  • Leveraged the ServiceNow platform to escalate and coordinate Major Incidents, collaborating with internal teams and stakeholders to expedite issue resolution and reduce downtime for French clients.
  • Performed proactive troubleshooting and root cause analysis to resolve recurring technical issues and improve overall service stability.

Amity University

Assistant Professor (French Department)
2016 – 2017 • 2018 – 2020
  • Pioneered the establishment of the French Department as a Founding Faculty member and Program Coordinator.
  • Continued as Founding Faculty member and Program Coordinator for the French Department until Feb 2020.
  • Played a vital role in curriculum development, syllabus preparation, and implementation for various PG and UG programs.

Progressive Digital Media (now Global Data PLC)

Language Specialist
Feb 2018 – Aug 2018
  • Conducted comprehensive primary and secondary research to create and update databases, focusing on construction companies in France and Francophone countries.
  • Successfully analyzed the potential, value, and stage of thousands of database projects, ensuring data accuracy and relevance.

Skillsets

ServiceNow ITSM CMDB Administration Hardware Asset Management Software Asset Management Service Catalog Incident / Problem / Change CI Relationships & Reconciliation ITIL Flow Designer Discovery Service Mapping REST / SOAP APIs MID Server Import Sets Transform Maps Service Portal Business Rules Client Scripts UI Policies UI Actions ACLs PRINCE2 Agile

Applications & Tools

IT Service Management
ServiceNow ITSM Incident Management ITIL
IT Asset Management
Hardware Asset Management (HAM) Software Asset Management (SAM) Software Licensing Procurement
ServiceNow
ServiceNow Tools Administration ITOM CMDB Configuration Management
Platform & Integration
Flow Designer Business Rules Client Scripts UI Policies REST / SOAP APIs MID Server Import Sets Transform Maps ACLs
Project Management
PRINCE2 Project Management

Certifications

  • ServiceNow Certified System Administrator (CSA) – ServiceNow
  • The Complete ServiceNow Development Course – Udemy
  • PRINCE2® Practitioner in Project Management – AXELOS Global Best Practice
  • PRINCE2® Foundation in Project Management – AXELOS Global Best Practice

Notable Achievements

  • Led data migration from BMC to ServiceNow, keeping IT asset and configuration data accurate and consistent through the transition.
  • Administers CMDB data models, CI classes, identification and reconciliation rules, with health checks and audits that raise accuracy and ITIL compliance.
  • Manages Hardware and Software Asset Management lifecycles in ServiceNow, from procurement and allocation to tracking, compliance, and retirement.
  • Built Flow Designer automations, catalog items, and approval workflows that cut manual effort across ITSM processes.
  • Coordinated onboarding for DXC French clients through ServiceNow workflows and escalated Major Incidents for French clients at HCL.
  • Holds ServiceNow CSA and PRINCE2 Foundation and Practitioner certifications, plus a PhD from Banaras Hindu University.

Education

Master of Computer Applications (MCA)
Chandigarh University Online • 2024 – 2026
Doctor of Philosophy (PhD)
Banaras Hindu University • 2016 – 2021
Candidate profile presented by Ace Technologies • ServiceNow • ITSM • CMDB • Asset Management